Shipping Policy

Last updated: August 12, 2026

This Shipping Policy applies to orders and physical products purchased through SpatialOX Pvt Ltd and its website, spatialox.com.

SpatialOX Pvt Ltd provides geospatial, GIS, mapping, surveying, remote sensing, drone mapping, data processing, consulting, and related digital services. Because many of our services and deliverables are provided digitally, shipping may not apply to every order.

1. Digital Products & Services

For digital products, GIS data, maps, reports, processed datasets, software, files, or other electronic deliverables, no physical shipping is required.

Digital deliverables may be provided through:

• Email

• Secure download links

• Cloud storage

• Online platforms or client portals

• Other electronic delivery methods agreed with the customer

Delivery time for digital services depends on the scope and complexity of the project and will normally be communicated at the time of order or project confirmation.

2. Physical Products

If a product purchased from SpatialOX requires physical delivery, shipping will be arranged using an appropriate courier or logistics service.

Shipping availability, delivery charges, and estimated delivery time may vary depending on:

• Delivery destination

• Package size and weight

• Courier availability

• Shipping method selected

• Customs requirements

• Local conditions and public holidays

Any applicable shipping charges will be displayed or communicated before the order is confirmed.

3. Shipping Within Pakistan

For deliveries within Pakistan, orders will generally be shipped through a suitable courier service.

Estimated delivery times may vary by destination. Major cities and urban areas may receive orders faster than remote or rural locations.

Once an order has been dispatched, customers may receive tracking information where tracking is available.

4. International Shipping

International shipping may be available for selected physical products.

International customers are responsible for providing a complete and accurate delivery address and contact information.

International deliveries may be subject to:

• Customs duties

• Import taxes

• Clearance charges

• Local government fees

• Other charges imposed by the destination country

Unless explicitly stated otherwise, these charges are the responsibility of the customer.

5. Processing Time

Orders are normally processed after payment has been successfully received and the order details have been verified.

Processing time may vary depending on the product or service ordered.

Custom-made, customized, or project-based products may require additional preparation time. The expected delivery schedule will be communicated to the customer where applicable.

6. Delayed or Lost Shipments

SpatialOX will make reasonable efforts to ensure orders are dispatched correctly and on time.

However, delivery times may be affected by circumstances outside our control, including:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• Customs delays

• Transportation disruptions

• Other unforeseen circumstances

If a shipment appears to be delayed or lost, customers should contact us so that we can assist with the courier or shipping provider.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

SpatialOX is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated delivery address provided by the customer.

If an order is returned because of incorrect shipping information, additional shipping charges may apply for reshipment.

8. Damaged Packages

Customers should inspect packages upon delivery.

If a physical product arrives damaged, please contact SpatialOX as soon as possible and provide:

• Order number

• Photographs of the package

• Photographs of the damaged product

• A brief description of the issue

We will review the matter and determine the appropriate resolution.

9. Delivery Estimates

Any delivery estimates provided by SpatialOX are estimates only and are not guaranteed unless expressly agreed otherwise in writing.

Custom projects and specialized geospatial deliverables may have delivery schedules different from standard physical shipments.

10. Contact Us

If you have questions about shipping, delivery, or an order, please contact us:

Spatialox Pvt Ltd

Office #205, 2nd Floor, Chenab Center
Blue Area, Islamabad, Pakistan 46000

Email: info@spatialox.com
Phone: +92 316 733 3888

Website: spatialox.com

We will be happy to assist with your order and delivery questions.